Fitbit Sense became the most expensive smartwatch of the American company Fitbit and was the first to receive support for the electrocardiogram function. However, it is the ECG sensor that has prompted a complete replacement for some users.
Fitbit representatives confirm that some Fitbit Sense users have a hardware issue with their watch that affects the electrocardiogram function, as a result of which it does not work correctly.
The company has already started sending out emails to users with similar problems and is offering a completely free device replacement.
Fitbit emphasizes that the problem has affected only a “limited” range of users, and it will be fixed in “future” Fitbit Sense shipments.
The Fitbit Sense smartwatch is priced at $ 329. ECG support was announced at the time of the announcement in August, but it was only implemented in October with a software update.