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How to get a refund for a game on Steam

Sometimes buying a game doesn’t end up the way you’d like it to. If the game doesn’t live up to its promises, you bought too many copies, or you didn’t intend to buy it at all, then Steam can help you! The procedure for returning to Steam is simple and straightforward, and in this guide we will show you how to do it.

Validity of returns on Steam

Before starting the return procedure, you should once again make sure that a return for your purchase is in principle possible. There are a number of requirements that must be met in order for a return to be valid. Sometimes Steam refunds even if they are not respected, but such decisions are at the discretion of the team and are not guaranteed.

First, no more than 14 days must pass from the moment of purchase. After that, it is no longer possible to return money for the game. In addition, if you have played more than two hours, then the possibility of a return is also lost.

For in-game items, you can also return the money. However, for them, the time limit is 48 hours. In addition, some of these items are non-refundable. This is a developer policy and has nothing to do with Steam itself.

If you are caught cheating or abusing this system, Steam reserves the right to deny you a refund.

Return process

It’s very easy to get a refund for a game on Steam. Perhaps the money itself will have to wait one or two weeks, but in everything else it is simply nowhere easier. The first thing you need to do is go to Steam support page and click Purchases. Naturally, you need to log into your account if you have not already done so.

Next stage – view your purchase history.

Select the game in your purchase history for which you want a refund. Click on it and you will see a small menu:

In it click “I want to request a refund” and follow the instructions from Steam. That’s all!

If you want to return an in-game item, then below should be the menu item “I have a problem with a product in this purchase“. Refunds for in-game purchases are processed there.

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